Returns & exchanges

Last updated: 2 November 2026

Why food returns are different

ENRJI is a food product. For hygiene and safety reasons we cannot take back opened packs or resell returned candy. That is why this policy focuses on problems with the order itself.

What qualifies

• Items damaged in transit (crushed box, torn or open stick packs).
• Items past their best-before date on arrival.
• Wrong flavour, format or quantity sent.

How to report a problem

Email [email protected] within 48 hours of delivery with your name, order details and clear photos of the outer parcel and the products. Keep the packaging until the case is closed.

What happens next

Once we confirm the issue we will, at your choice, send a free replacement or issue a refund to the original payment method. Refunds are usually processed within 5 to 7 working days of approval; your bank may take a few extra days to show it.

What does not qualify

• Change of mind or taste preference after delivery.
• Chocolate bloom (a whitish surface) caused by storage after delivery. Bloom is harmless; read our storage guide.
• Requests made after 48 hours of delivery.

Cancellations

You can cancel at any time before the order is dispatched for a full refund. Once dispatched, the order cannot be cancelled.